99.5%
Minimum availability per calendar month in the published JAXICLOUD Hosting SLA.
JAXICLOUD FLEET MANAGEMENT
Data center, operations and data security
Behind maps, events and reports is the infrastructure that receives and processes fleet data. Here we explain published operating information for JAXICLOUD Hosting and the questions to clarify for your deployment.
Back to the platform99.984%
Reported average availability in 2025 across global data centers and zones. A historical result.
3 regions
The data center page lists the Netherlands, USA and Saudi Arabia.
Sources checked on 5 October 2026. Statistics reflect published supplier information; the particular customer agreement determines the applicable commitments.
From vehicle to visibility
Device and sensors
The device records location and readings supported by the installation.
Connection and processing
Data is transmitted to the agreed hosting service and processed there.
Platform and workflows
Users access relevant data through maps, reports or integrations according to configuration.
Availability and service status
An SLA defines the agreed minimum; measured uptime describes actual performance. JAXICLOUD publishes status for web, API, device data and databases, plus incidents and planned maintenance. The published SLA also sets out service-credit conditions.
View service statusSecurity and continuity
JAXICLOUD describes Tier III data centers, continuity plans with RPO and RTO, regular recovery testing and external penetration testing at least annually. Access follows the least-privilege principle. Gurtam, the platform developer, reports ISO 9001:2015 and ISO/IEC 27001:2022.
This information concerns the supplier’s infrastructure and processes. It does not establish that JAXICLOUD owns these data centers or has independent ISO certification.
Certificates and documentationWhat to agree for your deployment
Hosting region
Confirm the actual location of your account and any data transfers.
History and retention
Retention periods, data types and export options depend on the deployment and agreement.
Recovery and access
Clarify relevant RPO/RTO values, user permissions and the support procedure for your account.
Questions about your data
Is our data automatically hosted in the Netherlands?
No. The general data center page does not establish this. Confirm the hosting region for the particular account.
Is 99.984% a future guarantee?
No. It is the supplier’s published result for 2025. The applicable service level follows the agreement for your deployment.
What do RPO and RTO mean?
RPO describes the target data-loss window, measured in time, used in recovery planning. RTO describes the target time for restoring a service after an interruption.